Central Tape and Label
Terms of Service
Last Updated: 1/18/2024
1. Introduction
These Terms of Service (“Terms”) govern the use of services and products offered by Central Tape and Label (“Company”, “we”, “us”, or “our”). By placing an order, you (“Client”, “you”) agree to be bound by these Terms, which outline our policies and procedures.
2. Ordering Process
2.1. All orders must be placed through our online platform or via email. This ensures a reliable and documented process for order placement and confirmation.
2.2. Any orders placed verbally (in person or over the phone) must be confirmed via email or through our online system to be considered valid.
3. Pricing and Charges
3.1. Quotes provided by the Company are valid for 30 days from the date of issuance. Post this period, quotes are subject to change, and a new quote will be required.
3.2. Charges agreed upon for services such as artwork, rush orders, and handling fees, whether agreed in person, over the phone, or via email, are binding and constitute an agreement to the terms of payment.
3.3. Plate charges are one-time fees and will only recur if there are changes to the artwork or label information.
4. Production and Delivery
4.1. The standard production time for new labels is 14-16 business days, and for reorders of existing labels, it is 7-10 business days, commencing from the date of proofed artwork approval by the Client.
4.2. Delays in artwork approval may result in delayed production and are not the responsibility of the Company.
4.3. The Company will make reasonable efforts to meet the specified production times but shall not be liable for any loss or damage due to delays.
5. Artwork and Approval Process
5.1. The Client is responsible for reviewing and approving proofed artwork.
5.2. Approval of artwork must be communicated in writing. Production will not commence until written approval is received.
5.3. The Company is not liable for errors in the final product caused by incorrect or incomplete information provided by the Client at the time of artwork approval.
6. Liability and Disclaimer
6.1. The Company disclaims all liability for any misunderstandings or miscommunications regarding verbal agreements not confirmed in writing.
6.2. While we strive to provide high-quality products, the Company disclaims any implied warranties to the maximum extent permitted by law.
7. General Provisions
7.1. These Terms constitute the entire agreement between the Client and the Company regarding the subject matter hereof.
7.2. Any amendment to these Terms must be in writing and signed by both parties.
7.3. These Terms are governed by and construed in accordance with the laws of [Jurisdiction].
8. Payment Terms and Methods
8.1. Credit Terms: Upon a successful credit check, our standard payment terms are Net 30. “Net 30” means that the full payment is due within 30 days of the invoice date. Until a successful credit check is completed, payment is due on delivery (POD).
8.2. New Customers: New customers are required to make a deposit of 50% of the total order value before the commencement of the production process.
8.3. Credit Card Payments: We accept credit card payments. However, a processing fee of 3% will be applied to transactions made using credit cards.
8.4. ACH Payments: We welcome Automated Clearing House (ACH) payments. When making an ACH payment, please ensure to email the invoice number, the total amount paid, and the date of payment to payments@ctlhouston.com. ACH payments are electronic payments made through the ACH network, an efficient and cost-effective alternative to paper checks and credit cards.
8.5. Late Payment Fee: If payment is not received within 45 days after the invoice due date, a late fee of 1% of the total invoice amount will be added to the balance owed. This late fee will be applied monthly until the full payment is received.
8.6. Payment Default: In the event of late payment, we reserve the right to suspend delivery and/or cancel any of your pending orders. In such cases, the outstanding balance will become immediately due and payable.
9. Contact Information
For any questions or concerns regarding these Terms, please contact us at info@ctlhouston.com.
